The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Webinar Registration Link now leads to my cloud recording?
Hey there. If someone clicks on the GTW-registration link after the webinar has ended, they can view the recording. But i dont want that ... So, how can I prevent customers from seeing my recordings?...
I learned today that if you use GoToWebinar to send an email to registered attendees that did not attend, they automatically get a link to the webinar recording. We do not want this to be automated. We use on demand when we want to share our recordings, because we need to add the attendee evaluations to the the Survey feature. WE DO NOT WANT TO AUTOMATICALLY SHARE OUR RECORDINGS FOR PROPRIETARY REASONS, whether we send a post webinar email or not.
If this is not corrected, we will remove our business from GoToWebinar under both of our licenses.
Hi there,
You should be able to disable this on the event level. Go into an upcoming event, click the registration section and you will see that you can select "after webinar video" Make sure there is nothing there. Also make sure that your follow up email doesn't have a video selected. That choice is below the text box on the editing page.
You should also go into a previous webinar (registration section) and make sure that you don't have "after webinar video" assigned to the event.
And finally, delete your recording from the cloud. That should take care of your issue!
