Forum Discussion

hhuynh's avatar
hhuynh
New Contributor
3 years ago

When Hosting a Webinar, Viewers can not hear the pre-recorded video but can hear the live speaker

When broadcasting a webinar, once the live speaker starts presenting our pre-recorded video - users can not hear the pre-recorded video. Specifics of situation -  It is only happening to one busi...
hhuynh's avatar
hhuynh
New Contributor

Hey there Glenn,

We have double checked both of those. Lets say there are 20 people on the webinar.
All from different bussiness/agencies.
Lets say 3 of those 20 are from the same agency. We are only having this problem with 1 agency/business. The other 17 people can hear but the 3 people who can not are all at the same place/working out of the same building. Its a strange issue. 

GlennD's avatar
GlennD
GoTo Manager
3 years ago

hhuynh Is it possible to find out how those attendees were connected (PC or Mac), and if their computers have speakers? 

 

  • hhuynh's avatar
    hhuynh
    New Contributor
    3 years ago

    Hi glenn,

    Windows with Speakers