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Forum Discussion
when loading the report, we only see a connection for a couple of minutes
Could it be that the listener was connected via their link the entire time, but when loading the report, we only see a connection for a couple of minutes?
Our manager wrote: "Yesterday I was testing the platform with a speaker, registered as a listener, connected, and waited. At that moment, our internet connection in the office was weak, but I was still on the listener page. However, as an admin, I didn't see myself listed as a listener until I refreshed the browser, although as a listener, I saw and heard everything.
I downloaded the analytics, and there was a period where I was only connected for a minute... after refreshing the page, it reappeared. But the minutes I had a poor connection (even though I could hear) weren't recorded."
Why isn't it reflected in the statistics if a listener can hear and see the broadcast ?
Kriss1 It sounds like the analytics were affected by a weak internet connection.
- If your internet connection is weak, it may be strong enough for audio/video to continue working (thanks to buffering and streaming protocols).
- When you refreshed, you re-established the connection fully. The server saw you reconnect and started counting again from that moment.
