I ran a webinar yesterday where we changed the webinar to a webcast, as it made it easier for people to join in Africa who are not tech savvy.
This caused major problems as the presenter who at the last moment had to join from his phone, was not allowed to join as a panelist, via the new GoTo App. I could also not let him join as an attendee and bump him up to a panelist, and then grant him access to a mic.
We had a dry run the day before in a normal GoTo webinar environment and all worked fine, but the moment we changed to a Webcast there were issues.
I searched for information regarding this and could find none. I frantically contacted the GoTo Support Team, and they firstly told me the incorrect information and then later told me - apologies, but panellists are not supported on the GoTo App. and the older GoToWebinar app is no longer available.
The presenter ended up having to call in via WhatsApp and I had to hold my phone to a microphone and had to change his slides. I also ended up losing my client and future business from them.
The GoTo Support team sent me a link that shows mobile feature comparisons between the GoTo App and the classic version App, and nowhere does it mention my panelist problem.
https://support.goto.com/webinar/help/mobile-feature-comparison
What I am also concerned about is that on the comparison list there is not check mark that tells me if attendees can participate in poll questions on the new GoTo App on mobile.
My questions:
1) Why can panellists join a classic webinar via the mobile GoTo App, but cannot join a Webcast via the GoTo App
2) will this change in future and how soon - as many presenters in Africa need to join via their mobiles.
3) Why was the GoToWebinar mobile App discontinued, if the GoTo App is not yet fully ready and can support all the features of the old GoTo Webinar App
4) Will Attendees be able to see and participate in poll questions on their mobile phones, as there is no answer on your information that was shared.
