Hi User132132131, welcome to the community.
I checked your email in our system and it looks like you have not spoken to our support team yet (I appreciate the hold times are long currently), so I have asked for support to contact you.
Oh, what a relief! I was beginning to think I imagined reaching out. My call log shows eight attempts—each time met with an AI bot that did nothing but regurgitate what I already read online before cutting me off. And when I desperately tried to bypass it? That just led to me hanging up out of sheer frustration.
You’re absolutely right, though—I haven’t spoken to a real person. Not for lack of trying, but because your ‘support system’ makes that virtually impossible. Yet somehow, instead of addressing any of my actual concerns—the unexplained SMS rejections, the inconsistent error codes, or the fact that I’m being charged for a service you aren’t providing—you’ve chosen to focus on a technicality.
It’s great that you ‘appreciate’ the long wait times. If only someone, somewhere had foreseen the need for additional actual human support before rolling out a system this dysfunctional. But hey, good catch on my lack of direct contact with support—if only there had been a way to fix that before I had to take this public.
