Hi User132132131, welcome to the community.
I checked your email in our system and it looks like you have not spoken to our support team yet (I appreciate the hold times are long currently), so I have asked for support to contact you.
Glenn, we have the same issue, we don't use Grasshopper for marketing, we use it to respond to customers. We haven't been able to text because we don't have an opt in. Everything I've found says its implied consent if its the customer texting you for help. After multiple attempts we are about ready to find another platform so we can respond to customers.
Hi Rfruits!
Did you ever get an answer to this? I have a client that is going through the same issue! if you have figured it out please let me know! I will do the same.
Hi Rfruits, welcome to the community. The requirements were set by and enforced by the Carriers regardless of the platform/service provider you use.
As of February 3, 2025, carriers have blocked 100% of unregistered outbound SMS due to a government-mandated regulation to prevent spam. Mobile carriers require the completion of a registration process to continue sending text messages.
Who has to do this?
Registration is required for US and Canadian phone numbers to send text messages of any kind to U.S. customers, including conversational and 1-1 communications.
