Glenn, we have the same issue, we don't use Grasshopper for marketing, we use it to respond to customers. We haven't been able to text because we don't have an opt in. Everything I've found says its implied consent if its the customer texting you for help. After multiple attempts we are about ready to find another platform so we can respond to customers.
Hi Rfruits!
Did you ever get an answer to this? I have a client that is going through the same issue! if you have figured it out please let me know! I will do the same.
