Forum Discussion

connerc15's avatar
connerc15
New Contributor
2 months ago

Help with Incoming Calls

We currently have 3 users and use call blasting so that when someone calls, all 3 of our phones ring simultaneously.  This has generally worked well however my line is currently not receiving an inco...
KateG's avatar
KateG
GoTo Moderator
2 months ago

connerc15 Welcome to the GoTo Community, 

 

Thanks for the detailed information. Two questions: 

  • What is the make/model of your phone? Is it the same as your wife's? 
  • Does your phone ever ring? Or is it just not ringing when an 'unknown' caller rings? 

Thanks!

  • connerc15's avatar
    connerc15
    New Contributor
    2 months ago

    We are both using iPhone 13 pros.

     

    My phone will ring consistently if the settings are changed in Grasshopper to show our grasshopper number instead of the caller's caller ID (this is not ideal as I would very much prefer to know who is calling.) Otherwise it seems like almost every caller shows with a number and "Unknown" as the name and the majority of those end up not ringing through to me.

    • KateG's avatar
      KateG
      GoTo Moderator
      2 months ago

      Hi connerc15 sorry to hear this hasn't been resolved. I'm checking with the product team to see if they have heard of this and will share updates when I hear more.