Forum Discussion

GlennD's avatar
GlennD
GoTo Manager
9 days ago

Register Your Phone Numbers for SMS Compliance before cut off date of December 1st 2024

Carriers began blocking unregistered outbound SMS on October 1, 2024, and 100% of unregistered outbound SMS will be blocked by December 1, 2024 due to a government-mandated regulation to prevent spam...
gracezen's avatar
gracezen
Visitor
10 hours ago

Hi, GlennD We are in the process of completing the SMS registration, but we noticed that the status currently shows as "unverified" for Brand Registration. Could you kindly provide an update on this and assist us in resolving the issue?

  • gracezen's avatar
    gracezen
    Visitor
    10 hours ago

    https://drive.google.com/file/d/19EWDrzzazf2stm2K2rJCfTDUmIcUpSSn/view?usp=sharing

    • KateG's avatar
      KateG
      GoTo Moderator
      10 hours ago

      Hi gracezen 

      Did you start the Brand Registration process? The recorded webinar here discusses that process around the 7 minute mark in the webinar. 

      • gracezen's avatar
        gracezen
        Visitor
        9 hours ago

        Hi KateG we did. We are just getting an unverified status on brand registration even when we followed everything, even the name is exactly how it appears on our EIN. How to get past this? How many minutes before we know/change status to verified?