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Forum Discussion

GlennD's avatar
GlennD
GoTo Manager
12 months ago

Register Your Phone Numbers for SMS Compliance before cut off date of December 1st 2024

Carriers began blocking unregistered outbound SMS on October 1, 2024, and 100% of unregistered outbound SMS will be blocked by December 1, 2024 due to a government-mandated regulation to prevent spam...
gracezen's avatar
gracezen
Visitor
11 months ago

Hi, GlennD We are in the process of completing the SMS registration, but we noticed that the status currently shows as "unverified" for Brand Registration. Could you kindly provide an update on this and assist us in resolving the issue?

  • BJBJBJ's avatar
    BJBJBJ
    Regular Visitor
    10 months ago

    Hi GlennD My SMS Registration shows as "In Progress".  Any idea how long this process usually takes?  

    • GlennD's avatar
      GlennD
      GoTo Manager
      10 months ago

      Hi BJBJBJ, welcome to the community.

       

      Registration through the TCR can take a few weeks to process. 

      • BJBJBJ's avatar
        BJBJBJ
        Regular Visitor
        10 months ago

        Thanks.    

        One other question.  I noticed an error on my registration that can not be changed using the EDIT button.  SMS VOLUME.  I selected greater than 6k in error.  My daily volume will be way under that.  probably a dozen a day or so.  Is there a way I can edit this or should it not be an issue?  Thanks

  • gracezen's avatar
    gracezen
    Visitor
    11 months ago

    https://drive.google.com/file/d/19EWDrzzazf2stm2K2rJCfTDUmIcUpSSn/view?usp=sharing

    • KateG's avatar
      KateG
      GoTo Manager
      11 months ago

      Hi gracezen 

      Did you start the Brand Registration process? The recorded webinar here discusses that process around the 7 minute mark in the webinar. 

      • gracezen's avatar
        gracezen
        Visitor
        11 months ago

        Hi KateG we did. We are just getting an unverified status on brand registration even when we followed everything, even the name is exactly how it appears on our EIN. How to get past this? How many minutes before we know/change status to verified?