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Spencer-S's avatar
Spencer-S
Active Contributor
2 months ago
Solved

Rejection Code 2117

Rejection Code 2117: Invalid Call To Action - The opt-in form must include information on how a customer can receive help

I've been having a little bit of trouble with this form. I have submitted it multiple times with this rejection code not ever showing up before. But after I got our Franchise to change our opt-in form to comply with the prior errors which it did fix. All of a sudden this error pops up. Which I am very confused about because the error doesn't make sense. So I would greatly appreciate it if someone could explain to me what this error is asking for, or an example. Our opt-in form is here https://www.mottomortgage.com/offices/assurance-lexington/contact-us if anyone is able to look at it and explain why it doesn't meet the applications standards. It is not easy by any means to update our opt-in form and took weeks just to resolve the prior issues. So I would like to be able to know exactly what to ask for if or when I have to request another change.

  • GlennD's avatar
    GlennD
    2 months ago

    Hi Spencer-S, I've opened a support ticket for you, but from looking at the rejection reason and your website the issue appears to be the last line of your Opt-out message. From what I have seen and read they are looking for something like this to be added: "For assistance reply HELP" to where it says "Reply STOP to opt out of further messaging."  

     

     

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  • GlennD's avatar
    GlennD
    GoTo Manager
    2 months ago

    I am going to leave the ticket open so that one of our support representatives also takes a look, just in case there is anything else the Carrier team might call out. We are working with them as closely as possible to make sure that registrations are approved.

  • Spencer-S's avatar
    Spencer-S
    Active Contributor
    2 months ago

    Ok, thank you. I will reach back out to my team. Hopefully after this it will finally be resolved.

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 months ago

    Hi Spencer-S, I've opened a support ticket for you, but from looking at the rejection reason and your website the issue appears to be the last line of your Opt-out message. From what I have seen and read they are looking for something like this to be added: "For assistance reply HELP" to where it says "Reply STOP to opt out of further messaging."