What do I need to do - SMS registration
This is beyond frustrating. I have had 7 different submission, 4 different people call and yet nohting from SMS registeration. I am beyond exhausted. NONE of the folks know what they are doing and...
Forum Discussion
Hi kriverma, welcome to the community.
I apologize for the frustration that the registration process is causing. The Campaign Registry (TCR) approve or deny the registrations, not Grasshopper or any other service provider.
Please note: SMS registration is an industry-mandated process created by carriers and service providers in response to FCC requirements to protect consumers (your customers) from spam and fraud. The intent of registration is to ensure message senders are legitimate businesses sending messages to contacts who have consented to receive them. Businesses must now register their phone number(s) with carriers and a third-party organization known as The Campaign Registry (TCR) to send text messages.
The most common reasons for SMS Registration to be denied are covered in the Troubleshooting section of this support article. From what I have seen so far it it often:
- a lack of clear Opt-in/Opt-out messaging
- not disclosing sms message data rates that will apply to messages
- incomplete or unclear privacy policy informing your customer of what data you collect and how it is used
We also have blog post to help understand what the TCR are looking for: Local Number (10DLC) Registration: Getting Opt-in Right
Thank you for responding and apologize for being rough as I don't think you all understand the frustration your process is causing.
I am fully aware of who approves and denys. My problem is with your process. I had spent several hours on phone correcting the forms only to get an email next day or two about recommended corrections. Why do I have to then go back again call and waster another 2 or 3 hours to get corrected..and only to get the recommendation emails again? Why this BACK AND FORTH?
I can understand if we had a rejection and then your team helping .Why make us edit and charge for no reason? Also, by now your teams should be able reduce rejection rates.
