Forum Discussion

walkyler's avatar
walkyler
New Contributor
9 months ago

Adding additional clients to Multi-Network Subscription

Called in and got assistance to add additional clients to existing Multi-Network Hamachi account. Was sent an eQuote, paid, and was told limit would now increase from 256 to 512. Now getting notice t...
GlennD's avatar
GlennD
GoTo Manager
9 months ago

Hi walkyler,

 

It takes up to 24 hours for new licenses to become available, how long ago did you upgrade?

 

  • walkyler's avatar
    walkyler
    New Contributor
    9 months ago

    GlennD This was on February 21, 2024

    • GlennD's avatar
      GlennD
      GoTo Manager
      9 months ago

      Thank you. I read your first post again and there may been a misunderstanding. Hamachi networks are capped at 256 clients per network, it is not possible to have 512 clients on the same network, even with two subscriptions. It looks like a representative that you have communicated with has picked up on this and they have created a ticket for our billing team to issue a refund. 

       

      • walkyler's avatar
        walkyler
        New Contributor
        9 months ago

        GlennD 

        I am not wanting more than 256 clients on a single network, I am wanting more than 256 clients allowed on my account.