Forum Discussion

LMIFC's avatar
LMIFC
New Contributor
2 years ago

Cannot buy a subscription.

I tried to pay by my credit card, but it said that Transaction declined. I have checked with my bank. They say my account is normal. It could be a website traffic problem. How to buy?
GlennD's avatar
GlennD
GoTo Manager
2 years ago

LMIFC We have sent you an eQuote via email so you can try to purchase again. Please check with your Bank if there are any issues with the transaction approval.

 

duruszczak's avatar
duruszczak
Visitor
2 years ago

Hi,

I have the same problem. Bank approves transfers but your system decline transaction.

 

 

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    duruszczak welcome to the Community 

     

    I took a look at your account and saw that you contacted customer support and that using a Visa helped resolve the situation. I'm glad this was figured out.