Forum Discussion

rafa_flores's avatar
rafa_flores
New Contributor
12 months ago

Can't renew Hamachi subscription

Hi, I can't renew my Hamachi subscription. I go to  my netwok list, click on the green button "buy Hamachi subscription", and it takes me to the same page, https://secure.logmein.com/Central/Central....
rafa_flores's avatar
rafa_flores
New Contributor

Hi Glenn, 

 

 Thanks for your reply. I already tried that; when I click on the green button at the bottom to purchase, it takes me back to the my networks page (tried with different browsers).

  I hope you can help. Thanks in advance.

 

 

 

 

GlennD's avatar
GlennD
GoTo Manager
12 months ago

rafa_flores I have submitted a support ticket for you and asked that you be sent an eQuote link to help you renew.

 

  • rafa_flores's avatar
    rafa_flores
    New Contributor
    12 months ago

    Hi Glenn, thanks for your reply. AFAIK I have not received any equote link to be able to renew my subscription.

     

     Can you help?

     

    Thanks in advance!

    • GlennD's avatar
      GlennD
      GoTo Manager
      12 months ago

      Hi rafa_flores,

       

      I see that support sent you an email on January 13th, it may have gone into your SPAM folder. I will ask them to send it again, please make sure that email from @goto.com is allowed in any spam filters you have.

       

      • rafa_flores's avatar
        rafa_flores
        New Contributor
        11 months ago

        Hi, For some reason, I am not receiving the emails sent to me, and I still have not been able to renew my subscription. Would it be possible to be sent that email to my email address ma.saavedra@gmail.com instead?

         

        Thanks in advance