Forum Discussion

MarcoRozo's avatar
MarcoRozo
Active Contributor
2 years ago

Either website interface or account information problem and no solution from support

I have a HAMACHI subscription which has been active for years now, I was billed on February 2023 for it, my client application is working but I cannot make any changes to the networks, subscription or billing information. Upon entering the site it simply says I have NOTHING of the sorts and offers me to subscribe.

I've opened a support call but it is taking long to have answers and they have been saying there is no problem, despite screenshots proving otherwise and now, with problem still pending, the ticket disappeared from the list as if it was solved.

I there a channel that enables me to have this problem ACTUALLY solved?

Problem
  • MarcoRozo's avatar
    MarcoRozo
    2 years ago

    Problem solved, there was a second administrative account, it is now an internal problem.

    Thank you all.

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi MarcoRozo, 

     

    I see that our support team emailed you asking for your telephone number so they could call and troubleshoot this issue. Please reply to them with your number and the best times to contact you.

     

    • MarcoRozo's avatar
      MarcoRozo
      Active Contributor
      2 years ago

      Just answer the e-mail providing the information requested.

      • MarcoRozo's avatar
        MarcoRozo
        Active Contributor
        2 years ago

        Problem solved, there was a second administrative account, it is now an internal problem.

        Thank you all.