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Forum Discussion

gerohero's avatar
gerohero
Active Contributor
2 years ago
Solved

Hamachi Cancellation And Refund

I want to make a cancellation for my subscription because the subscription is auto renewal and charged into my bank account. I can't remove my card from payment method and now I have been charged eve...
  • GlennD's avatar
    GlennD
    2 years ago

    Hi gerohero, I have opened a support ticket for you and someone will contact you to assist.

     

     

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi klcomputer,

 

You purchased an annual plan which is why you were charged. I will open a support ticket for you and your request.

 

klcomputer's avatar
klcomputer
New Contributor
2 years ago

Dear Glenn,

Thank you for your reply.

Please note I was given no option for any monthly subscription , the only option given was the yearly subscription and after paying for it, doesn't perform as advertised. 

I had look for another alternative, and I want to cancel the subscription but my credit card information is hooked in the system and there is no option to remove my card details. I barely used for a week by the way. 

 

So kindly please assist to cancel/refund and remove my credit card from the billing. 

I'm from Malaysia , and the is no option to request a call back or call the support.. Please support via email. 

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi klcomputer, support will assist you. We do not offer monthly plans for Hamachi, but you can use it for free without signing up for up to 5 computers.