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Peter_Cho's avatar
Peter_Cho
New Contributor
2 years ago

Hamachi Cancellation And Refund

Dear Hamachi Support Team,

 

I'm reaching out to ask for the cancellation of my current Hamachi subscription and a refund for the most recent charge.

 

I have encountered the following issues:

1. The subscription was set to auto-renewal without my explicit consent.

2. I have been unable to remove my card from the payment method.

3. I was charged for a renewal that I did not intend to make.

4. I never planned to subscribe to the Hamachi Network Standard  plan.

Given these circumstances, I request that you:

1. Cancel my current subscription immediately.

2. Process a refund for the most recent charge to my account.

3. Confirm that no future charges will be made.

 

Due to the lack of support for South Korean phone numbers and potential language barriers, I would greatly appreciate if you could handle this request via email communication. (There is no south korean region support!)

3 Replies

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi Peter_Cho, you should have received an email from support by now, please make sure you respond.

     

     

  • Peter_Cho's avatar
    Peter_Cho
    New Contributor
    2 years ago

    I went to the Hamachi/My cases page, but there's nothing there. Can you tell me exactly where I should go?

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi Peter_Cho,

     

    I have created a support ticket for you and a representative will be in contact to assist with your request. 

     

    Once your account has been canceled you can request all of your information be deleted by using our Individual Rights Management Portal.