problem with subscription

Hello! I have a huge problem that needs to be solved urgently, after there was a problem with servers all over the world and Hamachi did not work, I tried to go to the GoTo account to see the subscriptions, the subscription was until 2025, but I could not specify a card for payment there, the button did not work, now the subscription burned out and I can not buy it again, I go to the Hamachi account, do as usual, buy the standard tariff, the payment does not go through, but I registered the card and all the data that was required there, on the GoTo website itself I did not find a subscription to Hamachi, I like working with Hamachi, I have been cooperating with you for about 10 years and I want to continue further, there was just some kind of overlay, I ask you to help me, in the GoTo account, expired subscriptions are also not visible as if nothing had ever happened.
account service@platus.kz
please help me solve this problem