Forum Discussion

LMIFC's avatar
LMIFC
New Contributor
11 months ago

Cannot buy a subscription.

I tried to pay by my credit card, but it said that Transaction declined. I have checked with my bank. They say my account is normal. It could be a website traffic problem. How to buy?
LMIFC's avatar
LMIFC
New Contributor

Hi,

 

How can I answer your question? I replied to your email, but it failed.

LMIFC's avatar
LMIFC
New Contributor
11 months ago
6092
  • QUELLSCHUH's avatar
    QUELLSCHUH
    New Member
    11 months ago

    Habe vor 10 Tagen mein Abo verlängert, kann aber bis nicht auf alle user zugreifen

  • GlennD's avatar
    GlennD
    GoTo Manager
    11 months ago

    LMIFC We have sent you an eQuote via email so you can try to purchase again. Please check with your Bank if there are any issues with the transaction approval.

     

    • duruszczak's avatar
      duruszczak
      Visitor
      10 months ago

      Hi,

      I have the same problem. Bank approves transfers but your system decline transaction.

       

       

      • KateG's avatar
        KateG
        GoTo Manager
        10 months ago

        duruszczak welcome to the Community 

         

        I took a look at your account and saw that you contacted customer support and that using a Visa helped resolve the situation. I'm glad this was figured out.