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bdwhit2's avatar
bdwhit2
New Contributor
5 years ago
Solved

Black screen from Mac host

This has been a common topic over the years.  I am running Windows 10 Enterprise at work.  I have a Mac desktop at home running Big Sur.  Over the past several months, whenever I try to access my hom...
  • AshC's avatar
    AshC
    5 years ago

    bdwhit2  You may need to manually allow-list everything related to LogMeIn on the Mac host. 

     

    Please try this method when you are physically in front of the host:  In System Preferences:  Privacy & Security section, Privacy tab, ensure that LMGUIAgent is checked under "Screen Recording"

Macsterguy's avatar
Macsterguy
Active Contributor
4 years ago
Yep, don’t need work arounds…
1ConcernedUser's avatar
1ConcernedUser
Active Contributor
4 years ago
I called customer service 3 times. None of them had a good answer. Only work around is to go to energy saver and tell your display to never go to sleep. The other work around was to force your system to reboot from logmein preferences. Then you may have a time slot where your display auto turns on during startup. Terrible that logmein doesnt have a proper fix. BTW Team Viewer does not have this issue!
  • IJ's avatar
    IJ
    Visitor
    4 years ago

    Same issue here - spent over two hours on the phone today and no solution. Changed settings, deleted, reloaded and still the same issue. Thanks for the suggestion on TeamViewer.

    • topologytestacc's avatar
      topologytestacc
      Regular Visitor
      4 years ago

      Any solution on this? I am using LogMeIn on a remote M1 and have tried disabling the screen turning off (there is not display hooked up to the machine so it's fine) and still get inconsistent results. Sometimes I get a blank screen, sometimes I get the screensaver, even though the screensaver is never supposed to come on. 

      • MLK's avatar
        MLK
        Visitor
        4 years ago

        Still hoping for a real solution.