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ghostknife's avatar
ghostknife
Active Contributor
2 years ago

Blank screen out

When you click the blank screen button the screen on the remote side flickers and the button unchecks.  
KateG's avatar
KateG
GoTo Manager
2 years ago

Hi ghostknife nice to see you around. 

 

I do not see any known issues with screen blanking. Could you tell me a bit more about the situation? What type of computer/OS (Windows version if on a PC) are you on? What video card are you currently using? 

 

Look forward to hearing from you. 

  • ghostknife's avatar
    ghostknife
    Active Contributor
    2 years ago

    Windows 10 Pro

    When you click the blank screen box it checks and then the remote screens windows flicker off and then check box is unchecked.

    Display Driver

    Intel(R) UHD Graphics 630

    31.0.101.211

    Dell

    OptiPlex 308

    • KateG's avatar
      KateG
      GoTo Manager
      2 years ago

      ghostknife thanks for the additional information. 

       

      This article outlines issues that occurred with screen blanking after a Microsoft update.  You need to be on Windows 10 v2004 and later and the 4.1.0.14344 build of the host software. Can you verify you meet those requirements? Thanks. 

      • ghostknife's avatar
        ghostknife
        Active Contributor
        2 years ago

        Yes the pc is fully updated.