Forum Discussion

HappyHippo's avatar
HappyHippo
Contributor
2 years ago

Can no longer control any of ours devices

Hi,

 

Since about 13:00 I have had reports that we cannot connect to any of our devices.

 

I have confirmed this is the case. We can access the 'dashboard' but cannot remote, file transfer, or access the remote CMD. We have tried via the APP and website. The error is across all users and devices in our account, the error is:

Host SSL certificate verified.
Connection failed.

 

Could you please advise on any issues? The GoTo Status page lists everything as operational.

 

Thanks,

  • josephbevanko's avatar
    josephbevanko
    2 years ago

    they just updated the status page. They are aware and working on it. 

  • josephbevanko's avatar
    josephbevanko
    Active Contributor
    2 years ago

    Same issue here. I am on hold with Logmein now. Can't believe this is happening on US Tax day.

    • HappyHippo's avatar
      HappyHippo
      Contributor
      2 years ago
      Thanks for the quick reply. Looks like it's affecting globally. I find some reassurance that it's not just us! Hopefully they answer you soon!
      • josephbevanko's avatar
        josephbevanko
        Active Contributor
        2 years ago

        My only concern is that the status page still shows all systems green. Makes me think they are no working on it yet.

         

  • Audrey1977's avatar
    Audrey1977
    New Member
    2 years ago

    Same here! Acts like it's going to connect and then get a "disconnected" notice.

  • HappyHippo's avatar
    HappyHippo
    Contributor
    2 years ago

    Anyone needing urgent access to a remote Windows device can use the website, within the 'Computer Management' page there is a web based 'Command Prompt' which spawns PowerShell.

  • HappyHippo's avatar
    HappyHippo
    Contributor
    2 years ago

    New update:

    Identified - Our engineers believe to have identified the issue and are now actively working towards a resolution.

    We will provide another update shortly.
    Apr 18, 2023 - 13:02 UTC

  • jaymoore74's avatar
    jaymoore74
    New Member
    2 years ago

    same exact issue; started today. all PCs all locations (different firewalls)

    • josephbevanko's avatar
      josephbevanko
      Active Contributor
      2 years ago

      Confirmed. I am able to connect to computers again and remote control.