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HappyHippo's avatar
HappyHippo
Contributor
2 years ago

Can no longer control any of ours devices

Hi,

 

Since about 13:00 I have had reports that we cannot connect to any of our devices.

 

I have confirmed this is the case. We can access the 'dashboard' but cannot remote, file transfer, or access the remote CMD. We have tried via the APP and website. The error is across all users and devices in our account, the error is:

Host SSL certificate verified.
Connection failed.

 

Could you please advise on any issues? The GoTo Status page lists everything as operational.

 

Thanks,

  • they just updated the status page. They are aware and working on it. 

  • josephbevanko's avatar
    josephbevanko
    Active Contributor

    Same issue here. I am on hold with Logmein now. Can't believe this is happening on US Tax day.

    • HappyHippo's avatar
      HappyHippo
      Contributor
      Thanks for the quick reply. Looks like it's affecting globally. I find some reassurance that it's not just us! Hopefully they answer you soon!
      • josephbevanko's avatar
        josephbevanko
        Active Contributor

        My only concern is that the status page still shows all systems green. Makes me think they are no working on it yet.

         

  • Same here! Acts like it's going to connect and then get a "disconnected" notice.

  • Anyone needing urgent access to a remote Windows device can use the website, within the 'Computer Management' page there is a web based 'Command Prompt' which spawns PowerShell.

  • New update:

    Identified - Our engineers believe to have identified the issue and are now actively working towards a resolution.

    We will provide another update shortly.

    Apr 18, 2023 - 13:02 UTC

  • same exact issue; started today. all PCs all locations (different firewalls)

    • josephbevanko's avatar
      josephbevanko
      Active Contributor

      Confirmed. I am able to connect to computers again and remote control.