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HappyHippo's avatar
HappyHippo
Contributor
2 years ago
Solved

Can no longer control any of ours devices

Hi,

 

Since about 13:00 I have had reports that we cannot connect to any of our devices.

 

I have confirmed this is the case. We can access the 'dashboard' but cannot remote, file transfer, or access the remote CMD. We have tried via the APP and website. The error is across all users and devices in our account, the error is:

Host SSL certificate verified.
Connection failed.

 

Could you please advise on any issues? The GoTo Status page lists everything as operational.

 

Thanks,

  • josephbevanko's avatar
    josephbevanko
    2 years ago

    they just updated the status page. They are aware and working on it. 

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  • Audrey1977's avatar
    Audrey1977
    New Member
    2 years ago

    Same here! Acts like it's going to connect and then get a "disconnected" notice.

  • HappyHippo's avatar
    HappyHippo
    Contributor
    2 years ago
    Thanks for the quick reply. Looks like it's affecting globally. I find some reassurance that it's not just us! Hopefully they answer you soon!
  • josephbevanko's avatar
    josephbevanko
    Active Contributor
    2 years ago

    Same issue here. I am on hold with Logmein now. Can't believe this is happening on US Tax day.