Forum Discussion

Khaos_Storm's avatar
Khaos_Storm
Active Contributor
3 years ago

Cannot Connect to Host -1st attempt drops -2nd attempt says already connected

I am having an issue with LogMeIn, that seems to be hitting more and more of my machines. I have 87 computers at 5 sites. All 87 have been working through LogMeIn, and then last week we had one com...
  • slimjim1's avatar
    slimjim1
    3 years ago

    JLSantos I managed to figure out the issue myself.  After uninstalling Citrix Workspace and rebooting,  Logmein magically worked again.  Even the inability to stop/restart the service was fixed.  

     

    I found it from looking into graphics drivers as the only thing different about this PC was that it had an old dedicated graphics card.  I noticed in device manager that Citrix had it's own entry under display adapters listed as "citrix indirect display adapter".   I remember Logmein used to use it's own mirror driver that showed up in Device Manager so I took a wild guess that it was interfering with whatever Logmein does to tap into graphics drivers.  Perhaps it's seeing that device as a display out and tries to get a feed from it only to fail since it isn't a real display device.  This isn't a solution because I still need Citrix Workspace but this should point Logmein in the right direction.  Going to reinstall Citrix Workspace and see if I can replicate it.

     

    Update: Reinstalling Citrix workspace didn't bring back the issue.  But it also didn't install the "citrix indirect display adapter" that I saw earlier.  Worth noting that I had manually uninstalled that driver within Device Manager before removing Citrix Workspace so that driver specifically might be the cause of the issue.

     

    Update 2: Seems to be related to Citrix Screen Casting which is part of Citrix Workspace.  

jda616's avatar
jda616
Visitor
3 years ago

Hello LogMeIn world, 

 

For the last two weeks, I have had a serious problem. I was out of town last week and hoped maybe it was a system issue and it would resolve itself, but alas, it did not. Out of the blue my LogMeIn Client app stopped functioning. At first it was getting stuck on "Verify Identity" for quite some time, and then it would tell me the connection was lost. Then it started to show me "Disconnected - the computer you're trying to access ..." (see Subject). Not sure how this is happening, the IP address it lists is my IP address, and yet I'm not connected and the Dashboard doesn't show any users connected.

Customer Support and I can't seem to get on a call yet, I am wondering if we are simply in very different time zones, and I've tried just about everything I can think of on my own and from what I've found on message boards. Dashboard preferences - Restarting LogMeIn ... didn't work. Uninstalling on the host computer, reinstalling, restarting, coming home to reinstall LogMeIn client on my home computer, restarting, trying again ... etc. What's more interesting is I can access my file manager, that doesn't have any issues connecting and verifying, but I can't remote control my work computer.

Anyone at all, please help! Fortunately I only work from home two days of the week and can access emails etc. through other means but I really do need to access my work desktop for some important files. Thank you very much for your time.