Forum Discussion

fratscha's avatar
fratscha
New Member
6 years ago

captcha will not open with ipad

I can't login with my IPad, the captcha does not open in the LogMeIn app from AppleStore.

When I take a Anroid Phone, the captca opens with the LogmeIn app from PlayStore.

 

 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    fratscha  Sorry for all the trouble! 

    I'm not currently aware of any issues that might block the iOS app from running after security checks.  Has anything changed since the problem began?  Able to test the iPad through a different network?

    • SirDrake1's avatar
      SirDrake1
      New Member
      6 years ago

      I am also having the same issue.

      I have an iPad Mini 2 running IOS 10 and have been using the LogMeIn app for a couple years now.

      Recently I had to re-enter my credentials (maybe after an app update?) and it asked me to verify with Captcha.

      I click the Captcha check box and all it does is spin and spin and spin until it fails.

      It never gives me the images to check.

      The only way around it was to reset my password.

      I can login to the web page using Safari on the iPad and the Captcha works there.

      So something seems to be wrong with the app.

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        6 years ago

        Thanks for the details and workaround SirDrake1

         

        fratscha  Does logging out / into the Pro app again help you get past the security check?