Forum Discussion

theboynorm's avatar
theboynorm
Active Contributor
7 years ago

Display Glitch - iOS and MacOS High Sierra

I have been a long standing user of Logmein coming up on 8 years, without out fault or major issue until in a recent update to Mac OS high Sierra. Now when I remote login to my Mac Mini or iMac any open applications I get the outline of the application window and all details of the application id a blurry mess. items located on the desktop are also covered by a white box (blank area) see below.

  • GlennD's avatar
    GlennD
    7 years ago

    For anyone else experiencing this issue, connecting a monitor or at least a headless HDMI adapter will engage the video driver so that the screen is displayed correctly when you connect.

     

     

  • tomiy123's avatar
    tomiy123
    Visitor
    7 years ago

    Thank GOD I'm not the only one with this issue since updating to 10.13.4.

    I have no idea what to do at this point... I've already tried reinstalling logmein but that didnt help. :(

    • puch27's avatar
      puch27
      New Member
      7 years ago

      I am having the same problems. Very teared pictures etc.

      • theboynorm's avatar
        theboynorm
        Active Contributor
        7 years ago

        Hi, as the post above suggests a simple HDMI Dummy Plug will sort this, plus it’s has the added benefit of a faster response time as it keeps the GDPU engaged.

         

        these can be picks for for a few pounds on amazon or ebay.

         

         

  • ProjectLambda's avatar
    ProjectLambda
    Active Contributor
    7 years ago

    Hi - I get this problem on machines that have had the most recent macos security update. I use logmein to manage macs all over the world - some of which are on the otherside of the world... I cannot plug in an hdmi plug. Please please please fix this as while I do have a ssh backup VNC over ssh is much laggier.

    • Glen1234's avatar
      Glen1234
      Visitor
      6 years ago

      Is there any update to this issue? As adding a dummy HDMI is not an option for me.

      • theboynorm's avatar
        theboynorm
        Active Contributor
        6 years ago
        Ok, just pulled the dummy HDMI adaptor out to see if any improvement, the results while improved are still not 100% the non active windows blank out white until you activate them, the menu bars remain solid white.

        Still the answer is a HDMI dummy adaptor.
  • GlennD's avatar
    GlennD
    GoTo Manager
    7 years ago

    Hi theboynorm

     

    We'd like to work with you on this issue, I will PM you so we can get a ticket started.

     

    • theboynorm's avatar
      theboynorm
      Active Contributor
      7 years ago

      Evening Glenn,

       

      I’ve received a support mail & responded, hopefully the information provided will be of some help, to others whom are suffering similar issues.

       

      regards 

      • GlennD's avatar
        GlennD
        GoTo Manager
        7 years ago

        For anyone else experiencing this issue, connecting a monitor or at least a headless HDMI adapter will engage the video driver so that the screen is displayed correctly when you connect.