Forum Discussion

metalmancpa's avatar
metalmancpa
New Contributor
2 years ago

Dual monitors - 2nd screen will close when connected remotely

Every time I log in, and randomly if idle for a few minutes once logged in, my 2nd monitor screen will close, and I have to go into options and select multi-monitor again. Any ideas?
  • GlennD's avatar
    GlennD
    2 years ago

    Hi metalmancpa, welcome to the community.

     

    This is not a known issue so I have opened a support ticket for you so Support can gather troubleshoot the issue with you and gather more details.

     

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi metalmancpa, welcome to the community.

 

This is not a known issue so I have opened a support ticket for you so Support can gather troubleshoot the issue with you and gather more details.

 

  • nikzum's avatar
    nikzum
    New Contributor
    2 years ago

    I have the exact same problem. Please help!

    • GlennD's avatar
      GlennD
      GoTo Manager
      2 years ago

      Hi nikzum, welcome to the community.

       

      Do you have 2 monitors connected to the computer you are accessing?

        

      • nikzum's avatar
        nikzum
        New Contributor
        2 years ago

        Yes, I have two monitors at each location.