Forum Discussion

metalmancpa's avatar
metalmancpa
New Contributor
2 years ago

Dual monitors - 2nd screen will close when connected remotely

Every time I log in, and randomly if idle for a few minutes once logged in, my 2nd monitor screen will close, and I have to go into options and select multi-monitor again. Any ideas?
  • GlennD's avatar
    GlennD
    2 years ago

    Hi metalmancpa, welcome to the community.

     

    This is not a known issue so I have opened a support ticket for you so Support can gather troubleshoot the issue with you and gather more details.

     

GlennD's avatar
GlennD
GoTo Manager

Hi metalmancpa, welcome to the community.

 

This is not a known issue so I have opened a support ticket for you so Support can gather troubleshoot the issue with you and gather more details.

 

nikzum's avatar
nikzum
New Contributor
2 years ago

I have the exact same problem. Please help!

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi nikzum, welcome to the community.

     

    Do you have 2 monitors connected to the computer you are accessing?

      

    • nikzum's avatar
      nikzum
      New Contributor
      2 years ago

      Yes, I have two monitors at each location.

      • GlennD's avatar
        GlennD
        GoTo Manager
        2 years ago

        Thank you. I checked the support ticket comments for metalnancpa and they did not have actual monitors connected, so I would recommend calling our toll-free support if possible so they can investigate your issue directly.