Forum Discussion

Danny6's avatar
Danny6
New Contributor
9 months ago

Error when connecting. (Error occurred error: 14094410:lib(20):func(148):reason(1040))

Getting this error when connecting to a client. So far only one member of my team can connect to this client but everyone else gets this error.
  • GlennD's avatar
    GlennD
    8 months ago

    Here is the solution for computers showing this error due to an expired certificate:

    As admin, open the command prompt of my computer in LogMeIn Client
    1. cd "C:\Program Files (x86)\LogMeIn\x64"
    2. cmd
    3. logmein.exe cert -createca "LogMeIn CA on %COMPUTERNAME%" -createsc "%COMPUTERNAME%"
    4. net stop LogMeIn && net start LogMeIn

    (Thank you Michal_orc )

     

    Depending on where the computer is located, you may run into an error "Country too long". 

     

    The problem is that Windows returns a 3-digit "sub-region-code" instead of the 2-character "alpha-2" country code. Check for example: https://github.com/lukes/ISO-3166-Countries-with-Regional-Codes/blob/master/all/all.csv 

    To overcome on this problem you have to explicitly specify the 2-digit code of your country. So find the "alpha-2" code of your country in the table above and issue the following command in an administrator command prompt:

    "C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca "Default CA" "<alpha-2 code of your coutry>" -createsc

    For example if you are in Mexico, then issue the following command:

    "C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca "Default CA" "MX" -createsc

     

    On Mac the certificates are stored in files:

    - /Library/Application Support/LogMeIn/CA.pem

    - /Library/Application Support/LogMeIn/server_ex.pem

     

    First these files have to be deleted: 

    - sudo rm /Library/Application Support/LogMeIn/CA.pem

    - sudo rm /Library/Application Support/LogMeIn/server_ex.pem

     

    Then restart the daemon: 

    - sudo launchctl stop com.logmein.logmeinserver 

     

GlennD's avatar
GlennD
GoTo Manager

Hi Michal_orc, welcome to the community.

 

Are you seeing the exact same error message? Do you have the latest version of Host software 4.1.0.15428 installed?

 

Michal_orc's avatar
Michal_orc
Active Contributor
8 months ago

Yes, I have 4.1.0.1542. On Saturday I connected to the sample computer. 

I have a problem with about 15 computers out of 300 that I manage in in various networks and locations. Almost all of them are on Windows 11. This is not a firewall or routers problem, I connect to other computers on this network.

My error is very simmilar 0A000410:lib(20);;reason(1040)

 

 

    • Michal_orc's avatar
      Michal_orc
      Active Contributor
      8 months ago

      Yes, I turned on logging.
      I copied the logmein.log content from the last two minutes to my computer via PowerShell. During this time I tried to run remote control
      By the way, I noticed that File Transfer and remote control also do not work
      How should I send the content of the logmein.log file?

      • GlennD's avatar
        GlennD
        GoTo Manager
        8 months ago

        Michal_orc Please email the log file to gotoservice at logmein dot com