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Danny6's avatar
Danny6
New Contributor
2 years ago
Solved

Error when connecting. (Error occurred error: 14094410:lib(20):func(148):reason(1040))

Getting this error when connecting to a client. So far only one member of my team can connect to this client but everyone else gets this error.
  • GlennD's avatar
    GlennD
    2 years ago

    Here is the solution for computers showing this error due to an expired certificate:

    As admin, open the command prompt of my computer in LogMeIn Client
    1. cd "C:\Program Files (x86)\LogMeIn\x64"
    2. cmd
    3. logmein.exe cert -createca "LogMeIn CA on %COMPUTERNAME%" -createsc "%COMPUTERNAME%"
    4. net stop LogMeIn && net start LogMeIn

    (Thank you Michal_orc )

     

    Depending on where the computer is located, you may run into an error "Country too long". 

     

    The problem is that Windows returns a 3-digit "sub-region-code" instead of the 2-character "alpha-2" country code. Check for example: https://github.com/lukes/ISO-3166-Countries-with-Regional-Codes/blob/master/all/all.csv 

    To overcome on this problem you have to explicitly specify the 2-digit code of your country. So find the "alpha-2" code of your country in the table above and issue the following command in an administrator command prompt:

    "C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca "Default CA" "<alpha-2 code of your coutry>" -createsc

    For example if you are in Mexico, then issue the following command:

    "C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca "Default CA" "MX" -createsc

     

    On Mac the certificates are stored in files:

    - /Library/Application Support/LogMeIn/CA.pem

    - /Library/Application Support/LogMeIn/server_ex.pem

     

    First these files have to be deleted: 

    - sudo rm /Library/Application Support/LogMeIn/CA.pem

    - sudo rm /Library/Application Support/LogMeIn/server_ex.pem

     

    Then restart the daemon: 

    - sudo launchctl stop com.logmein.logmeinserver 

     

Hemantrathore02's avatar
Hemantrathore02
New Contributor
2 years ago

Hi Glean,

 

I'm happy to report that the solution you provided is working perfectly fine. However, I was wondering why this issue is happening throughout the whole company. Is there a way to apply the solution to all computers at once? Also, is it mandatory to apply the fix? While the issue is manageable for one or two systems, it could become a major problem if it affects all of the company's host computers.

 

Thanks.

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi Hemantrathore02, to date this issue was only being reported for minority of individual systems, this is why we have not released a new client build requiring everyone to update their clients.  

 

  • dlorite's avatar
    dlorite
    Visitor
    2 years ago

    Hi GlennD 

     

    What you say is not true, our company has 606 computers with logmein as of today and it is failing in all of them.

    You should give us a solution that does not consist of repairing computer by computer. This is creating a lot of inconvenience for us.

     

    Thank you

  • Hemantrathore02's avatar
    Hemantrathore02
    New Contributor
    2 years ago

    Hi Team,

     

    Now can we get the information to fix to all?

     

    Thanks.