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JustGoHolidays's avatar
JustGoHolidays
Active Contributor
6 years ago

Font Change?

Good afternoon, Has anyone experienced issues with the font changing? We have been working from home since lockdown for about 2 weeks now, with no issues what so ever. Randomly yesterday, everyone w...
AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

GinaD1  JustGoHolidays  I apologize for the recent change there.  We are working to identify the problem and find a resolution for this behavior. 

Thanks for your patience, hopfully more updates coming soon.

johnfasino's avatar
johnfasino
New Contributor
6 years ago

Has there been any resolution to this problem?

 

  • JustGoHolidays's avatar
    JustGoHolidays
    Active Contributor
    6 years ago

    Yeah still affecting all of our users too - very frustrating as it was working perfectly for weeks before this change occured.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      6 years ago

      JustGoHolidays  johnfasino  GinaD1 

      We're having difficulty recreating this problem during testing. 

       

      Do have DPMS driver installed?  If so, could you try removing it from the Device Manager > Monitors (right click, Uninstall device). 

       

      After this is complete, the next PnP scan will detect the attached monitors (this time without the DPMS driver installed).  If you can still reproduce the issue, you can reinstall the DPMS driver in the next RC session.  If it fixes the problem, you can then force the new blanking method by setting RemoteControl\BlankScreenMethod to 1.

      • johnfasino's avatar
        johnfasino
        New Contributor
        6 years ago

        Thank you for your suggestion.  We have tried this on a few of the machines with the issue and it has not fixed the problem.  As others have stated, this affected all users the same day.  A message appeared about screen blanking and once the message  was cleared, the backgrounds/wallpaper went black and the fonts changed.  We are aslo noticing that the curser position is not correct either.  It does seem to affect certain programs but not otheres.  For instance, our POS software looks fine, but Outlook and Excel (and the text box i'm typing inot now) look horrible.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    johnfasino I will try to get an ETD soon.  Thanks for your patience.