Forum Discussion

username8's avatar
username8
New Member
5 years ago

How do I cancel my subscription?

Please stop my billing and I dont want to pay it..and please change my account to trial

  • lw2403 

     

    To modify or cancel a subscription

    To cancel your LogMeIn Pro account or change the auto-renewal status of your account, please select Contact Support in this article. Our Customer Care Team will be happy to help you. Online cancellation is not available for LogMeIn Pro at this time. To downgrade your subscription, you would also need to contact support.

     

     

  • lw2403's avatar
    lw2403
    New Contributor

    Hi,
    i would like to cancel my subscription, and cancel the annual auto payment
    please kindly help how am i able to cancel them

    thanks

    • GlennD's avatar
      GlennD
      GoTo Manager

      lw2403 

       

      To modify or cancel a subscription

      To cancel your LogMeIn Pro account or change the auto-renewal status of your account, please select Contact Support in this article. Our Customer Care Team will be happy to help you. Online cancellation is not available for LogMeIn Pro at this time. To downgrade your subscription, you would also need to contact support.

       

       

      • lw2403's avatar
        lw2403
        New Contributor

        hello,

         

        is there any other way to contact the customer care team besides phone calls?

        i am in Indonesia, which is not listed on the country list

        give me an email address that i can get in touch

         

        thanks