The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
How do I delete my account?
Please delete my account and all associated information you have about me. I have no need for your services, and it's frankly disappointing as all hell that you haven't remedied the deletion problem in FIVE YEARS since I saw a post about it come up. Shame on you.
To cancel a trial
To cancel your trial, simply wait for it to expire. No action is required unless you paid for a monthly or annual subscription during the trial period.
Remember: Unless you gave credit card information to GoTo during your trial or at some point purchased a subscription, there is no need to cancel or delete your account.To modify or cancel a subscription
To cancel your account or change the auto-renewal status of your account, please select Contact Support in this article. Our Customer Care Team will be happy to help you. Online cancellation is not available for Central at this time.
To Delete your Cancelled account:If your account has been cancelled already and you wish to have it deleted completely, you can make a request through our new Individual Rights Management PortalWhy don't you get a direct phone number?Depending on your country or region, we offer different phone support numbers. To make sure that you get the right number, we need you to select your country first on the Contact Support form.
There is no toll-free number for my location?
An option to Email Support should also displayed if you do not speak English or Spanish.
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Thank you for sticking with me and confirming the termination of my account. I apologize for my super unecessarly harsh and embarassing first message.
I apologize for the frustrations and phone support failures.
Although we cannot manage account or billing requests through this Community, you may also create an email case for Support to follow up with here: https://support.logmeininc.com/central/help/how-do-i-contact-support
The review process can take a few days. I appreciate your patience while the case request is completed.
Thank you, I was able to crate a job case using that link.
Case number is :
13796977
Please confirm termination
Thanks again
KLOKO I'm sorry, there is currently no way to delete an account yourself, however you may call Customer Support directly, or create a case for email follow up on the support site: https://support.logmeininc.com/central/help/how-do-i-contact-support
I already used the link which takes me to a page with other options, i choose LogMeIn Pro and it then takes me to another page where i cannot find a place i can submit an issue. Please advise asap.
I have been a member for years and I am no longer iterested in working with a company that makes it diabolically difficult to cancel ones account.
There is currently NO WAY to cancel your account online. You must call in. So I call in, only to find their phone system doesnt work properly and i cant get past the first pahse of the call in order to speak to a real human. Corrupt business practices like this is why i no longer want anything to do with your business.
If one of the mods actually reads this, please DELETE my account and stop charging me every year for services I no longer use. Shameful!
There is NO WAY to cancel or delete your account using that method. The only option I had to go with was trying to call LMI, only to find the robotic assistance not letting me past the first phase of the call so i am unable to talk with anyone.
Super frustraing and embarassngly bad busines practices on behalf of LMI. Please delete my account and never charge me again. Im so sick of corrupt businesses like this.
