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Misogi's avatar
Misogi
New Member
6 years ago
Solved

How do I delete my account?

Please delete my account and all associated information you have about me. I have no need for your services, and it's frankly disappointing as all hell that you haven't remedied the deletion problem in FIVE YEARS since I saw a post about it come up. Shame on you. 

  • GlennD's avatar
    GlennD
    3 years ago

    To cancel a trial

    To cancel your trial, simply wait for it to expire. No action is required unless you paid for a monthly or annual subscription during the trial period.

     

    Remember: Unless you gave credit card information to GoTo during your trial or at some point purchased a subscription, there is no need to cancel or delete your account.

    To modify or cancel a subscription

    To cancel your account or change the auto-renewal status of your account, please select Contact Support in this article. Our Customer Care Team will be happy to help you. Online cancellation is not available for Central at this time.

     

    To Delete your Cancelled account: 
    If your account has been cancelled already and you wish to have it deleted completely, you can make a request through our new Individual Rights Management Portal
     
    Why don't you get a direct phone number?

    Depending on your country or region, we offer different phone support numbers. To make sure that you get the right number, we need you to select your country first on the Contact Support form.

    There is no toll-free number for my location?

    An option to Email Support should also displayed if you do not speak English or Spanish.

     

     

     

     

     

     

     

     

96 Replies

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  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    anythinguwan  If you received confirmation of the subscription cancellation by Customer Support before the renewal date, please post the case number here so I can check the status.

  • anythinguwan's avatar
    anythinguwan
    New Member
    5 years ago

    I have email to ask for cancelling the service, but  I found out that, LogMeIn still charged for the subscription fee. I really disappointed on this.  I went to search whether can delete my credit card information, it sound like no any button or pages could do this. 

     

    I felt that I got cheated by this company. very very very disappointed. 

     

     

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Thanks for the case detail DELETEME1 

    I will confirm this is handled in the next 24 hours.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Gin1 DELETEME1    I apologize the ability to completely remove user data is not an option for customers by themselves.  If you have a case number that you created with our Customer Support group regarding a deletion request, please let me know so that I may confirm everything is in order.

  • DELETEME1's avatar
    DELETEME1
    New Contributor
    5 years ago

    Good luck, I've been trying to get my account delete for WEEKS.  And I speak English.  I've called and spoken to someone who assured me it'll be deleted, but they don't.  

  • Gin1's avatar
    Gin1
    Visitor
    5 years ago

    I would like to have my account and all related data deleted. I am not using your product. And I would like you to have a mail where you can write this, or a quick opportunity to delete your account. It's just that it's incredibly difficult for me because I don't speak English.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    ricargv  Did you already follow the solution instructions on this thread?

  • ricargv's avatar
    ricargv
    New Member
    5 years ago

    I also would like to have my account with all my personal info deleted.

    Thanks