Forum Discussion

FilaHelp1's avatar
FilaHelp1
New Contributor
6 years ago

Invalid Email Format - Catalina OS

Everytime I try to log into the LogMeIn Control Panel to add a MacBook Pro to LogMeIn, it changes the structure of my email, preventing me from logging in.For example, I enter the administrator's ema...
bpritch's avatar
bpritch
Active Contributor

Same issue here and spoke with 2 reps on the phone. Last one remoted in to verify and run a script to clear the credentials. Still not working and was told the ticket is up to Dev to fix now. I have done multiple installs and everytime the credentials are already in the client at launch with %40. 

 

Script

rm -rf /Users/$(id -un)/Library/Caches/com.logmein.ignition/fsCachedData/*

Javier_IP_Pro's avatar
Javier_IP_Pro
New Contributor
5 years ago
Same issue here. Still waiting for support.
  • sm555's avatar
    sm555
    New Member
    5 years ago

    Having the same issue.  Brand new MacBook Pro, fresh clean install of Catalina performed.  And fresh install of the LogMeIn Client app only.  '@' symbol being replaced with %40 when logging in so it prevents an accurate login, so have no way of accessing any of my remote computers from within the client app.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      To everyone affected by this Mac glitch, I have a rough ETA for the fix implementation for February.

       

      Thanks for your patience while we roll it out in a few weeks.

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        5 years ago

        We have now released a fix for this issue, so it should no longer occur.  Please let us know if the problem persists.

         

        Thanks for your patience while we finalized everything.