Forum Discussion

Briankolk's avatar
Briankolk
New Contributor
2 years ago

Invitation to control computer does not let me create an account to do so

My IT admin has sent me an email with a link to access remote computer.  When I click this link it tells me to log in with the email address the invitation was sent to.  The problem is this account d...
KateG's avatar
KateG
GoTo Manager
2 years ago

Briankolk I've gone ahead and escalated a case associated with this issue so our support can take a look at the emails you are using to login and work to get your access back. Someone should be contacting you soon. Thanks for your patience with this. 

HappyHippo's avatar
HappyHippo
Contributor
2 years ago

We had exactly the same issue with users trying to change their emails. This occurred when the sign-on changed from the previous LMI method to using the GoTo method.

 

We had to call LogMeIn support to change email addresses as we observed the same behaviour.