Forum Discussion

New Contributor

3 years ago

Issue with resolution (Mac Host, Windows remote)

Hi, I have a user who can't change the resolution. The only option available in the logmein toolbar is Match Resolution and 1024x768. When I click on match resolution it resets back to 1024x768...

Problem

AshC

Retired GoTo Contributor

remoterefuge Could you please confirm which LMI desktop app is installed upon the Mac?

Anon109167

New Contributor

3 years ago

I'm not sure what you mean by which desktop app? I downloaded the LMI exe file from our account

I have a screen shot of my LMI software ver if that helps

AshC
Retired GoTo Contributor
3 years ago
Anon109167

Can you see if the resolution posted in this thread works in your case?

https://community.logmein.com/t5/LogMeIn-Pro-Discussions/Can-t-match-resolution/m-p/272531
- remoterefuge
  New Contributor
  3 years ago
  Hi,
  
  Yes I looked through this forum before posting, but the solution that you linked I have tried and it did not resolve our issue
  - AshC
    Retired GoTo Contributor
    3 years ago
    remoterefuge Anon109167 Do you see the same issues when the host PC disables the screen blanking feature?

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Issue with resolution (Mac Host, Windows remote)

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