Lines instead of screen on mobile app

Question

Hi everyoneOne of our customers reported to us that the display on mobile app (Samsung phone) is completely unreadable like this screenshot.The remote screen is OK for us on mobile app and desktop version.We have already updated the mobile app.Thanks in advance for your help.Loïc

kateg · Answer

Hi BEBARONSAS,
Nice to see you. Have you tried changing the display color quality?
To do this, turn off the display accelerator in the LogMeIn control panel &gt; Options &gt; Preferences &gt; uncheck display accelerator.
Steps are in this article.
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