Forum Discussion

ResMason's avatar
ResMason
New Member
5 years ago

Login troubles for the desktop client

I am having trouble loging into the desktop client using my credentials. I can use my username and password on my web browser to access my account but the web browser I use does not support all the actions I need.  I have checked my account log to make sure I am using the correct username and I am.  The log says that the logins failed becuase of an incorrect password but I know that I am using the correct password. I have even reset it twice. Does anyone else have this problem or know how to fix it?

Problem
  • gary-centri's avatar
    gary-centri
    New Contributor
    5 years ago

    I am also experiencing issues with one computer , have three and the other two work fine.

    Says i have not entered the user name and password correctly, but 100% i have entered correctly.

    This computer has been used regularly every week and the details are remembered on the visiting computer

    We have even attempted to login via different computers and iPad etc but still says wrong user name or password

    There has been many windows updates (windows 10 pro) and logmein updates recently, could this be the issue?

    Any help please

    NOTE: the login screen does not show the domain like the other two computers

     

     

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Hi,

    If this problem is still affecting you, please confirm the current LMI software version installed upon the problem host PC, and when the last full reboot was there.

    • gary-centri's avatar
      gary-centri
      New Contributor
      5 years ago

      Client is 1.3.5008

      Host is 13774

      Re booted both on the 11th September

      Host is showing on the web

      Regards