Ok, so I rang LogMeIn phone support, I said I have identified a serious usability flaw with using LogMeIn with mutiple local monitors and Adobe software that results in the application automatically minimising frequently during operation, making it incredibly frustrating to use and resulting in a huge impact to my workflow.
I said, surely your engineers could easily create a check box option to turn off automatic minimising, or at minimum uncheck the use of ctrl+alt as it's automatic release, so there is no conflict with Adobe navigation?
She said no, they would not do this? She would put a request in, but don't expect anything to change?
I said, even if this means the software is completely unusable for me, in this set up, they wont update.. No.
Something that could be affecting lots of users, they just want to ignore... Yes!
I have worked with other software developers and when I have fed back usability flaws, they are usually pretty good at updating, so I was quite taken back by this lack of support.
AMinson I apologize for any confusion with your support experience.
You're in the right place, here in the LMI Community. This is where we discuss potential enhancement ideas and workarounds to existing problems. Others can weigh in on your comments and we review these periodically for development.
AshC , Thank you, I would have thought as ctrl+alt (a common Adobe navigation command), would be more widely aknowledged. and as people are working fromhom more, I would habe thought a second monitor would also be more common.
But from the sounds of your reply, I get the sense, it's only something you will look into, if a lot of people report the same problem.
I gues my next step, is to film a video review of how disruptive using LogMeIn is, while using adobe products and to local monitors, upload it to YouTube and see what sort of response I get.
I have used RDP for years and it never automatically minimises, when you click out of the window or using any software, so using LogMeIn, always automatically minimising, is a huge step backwards for me.
After months of no reply and no action, I finally found a solution, I convinced our IT department to try out alternative remote connection software. I found Parsec. Specifically developed for the gaming and film industry, it suites creative professionals people who need to work with demanding 2d and 3d software.
I've been using it for 2 months flawless and fast!
Log me in, you really need to look into your development team, not addressing serious usability flaws, will force customer to look for alternatives.
