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Forum Discussion
LogmeIn Client shows offline. Cannot connect to it.
Hello, For some reason, i`m getting this when i`m trying to login to LogmeIn Client: Your computer is offline Sorry, LogMeIn requires an Internet connection. Please check your network. (...
Hey Kate,
I think you misunderstand the problem i`m having it. is not the same. the user is already logged in with the client.
this is totally different, I`m not able to actually login into logmein client desktop application itslef.
i cannot post screenshot so you can better see exactly what`s the message.
andreif my apologies. To rule out of it's the network blocking LMI, have you tried a different network connection?
Hello Kate,
I tried 3 different networks from 3 different providers as well hotspot from mobile, and on all networks i`m getting same thing
bellow screen shoot
andreif thanks for verifying and for sharing the screenshot.
It looks like the issue is localized to that computer. I recommend double-checking the settings of any security applications you have installed, this Allowlist support article should help.
If you are still stuck, If you download and run this file it will put our Client software in debug mode and it will generate log files that may also help us find the cause of this issue.
