Forum Discussion

Tagg's avatar
Tagg
Active Contributor
4 years ago

Lost Access to Community Profile After Changing Email Address

Hello, After changing the email address on my LogMeIn account, I no longer have access to my old community profile. Every time I tried to access community.logmein.com, I was greeted with a dialog as...
AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

Can you try logging in through a private browsing window with your 'Taggg' profile? 

Tagg's avatar
Tagg
Active Contributor
4 years ago

Can you be more explicit about what that means? There is no way to "log in with a profile"; the login asks for an email address and a password.

 

I just told you that I tried logging in with my old email and my current password and it gave me an invalid password error. I tried via a private browser window like you asked, with the same result.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    OK, it sounds like your account credentials may be incorrect.  Have you tried resetting the password if you still have access to that email address? 

    • Tagg's avatar
      Tagg
      Active Contributor
      4 years ago

      You are very clearly not reading my responses...

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        4 years ago

        I'm sorry the user logging function seems to be confused there.  If you'd like we can switch your user name, though we can't link the two accounts together.