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Anon127206's avatar
Anon127206
Visitor
4 years ago

Mac host only showing desktop wallpaper and menu bar

Mac has just received a new update (to Big Sur) I log in with Windows 10 and all I see is desktop wallpaper and menu bar. I've checked the security settings, everything LogMeIn related is checked. Th...
Problem
drcortes's avatar
drcortes
New Contributor

hello,

just installed logmein pro on mac pro 11.5.2

when I connect from another mac using the logmein client, I just get a desktop with no icons or apps.

how can I get this client to work correctly?

 

 

svrc's avatar
svrc
New Contributor
4 years ago

This is undocumented, and I was pulling my hair out - doesn't work with Windows talking to Mac either lately.   But I fixed it inadvertently today when installing Zoom on that computer.  

In System Preferences, Privacy & Security section, Privacy tab, ensure that LMGUIAgent is checked under "Screen Recording".    After that I could see the full desktop.

Environment: M1 Mac Mini, macOS Big Sur host ; Windows 10 client.

  • drcortes's avatar
    drcortes
    New Contributor
    4 years ago

    I have checked this.

    the LMUI agent is on SCREEN RECORDING and it is checked.

    Still, no luck.

     

    any help here?  otherwise I will have to change to another remote desktop service.

    • svrc's avatar
      svrc
      New Contributor
      4 years ago
      Have you also looked in Accessibility in that security & privacy screen? I have LMGUIagent and LogMeIn control panel checked there, which is the documented setting that they get you to activate.

      You could try calling support before abandoning.