After years of no issues, I've lost keyboard & mouse control when I log in to a Mac mini (Catalina 10.15.7) from MacBook Air (Big Sur 11.6.4). When I access a Windows 7Pro machine from the notebook, it shows for a nanosecond, and then the PC crashes.
The Mac Mini and the MacBook both can fully access another Mini running Yosemite 10.10.5
I've rebooted, re-selected the files from Privacy, and re-installed Logmein with no change in results.
Next Step?
Regarding the problem Mac host, can you please make sure that LMIGUIAgent.app, LogMeIn Client, LogMeIn Control Panel, and LogMeIn.app are all allowed within Privacy / Accessibility settings?
With the problem Windows 7 machine, this might be a resource problem with the OS vs. endpoint needs. In this case we may want to check the Windows + LMI event logs to confirm. Feel free to give us a call when you have direct access to these hosts to troubleshoot.
After adding all 3 to Privacy / Accessibility settings, This is STILL not working!
Hi Jimz18
Sorry for the frustration. After updating the Privacy and Security rules did you restart the session? Often with the new Mac Privacy settings changes will not take effect until you quit and start a new session.
Still happening. I was able to recreate the issue by trying to install a printer. This triggered the screen to go blank again. Only showing the desktop and top menu bar.
