The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Mac host only showing desktop wallpaper and menu bar
Mac has just received a new update (to Big Sur) I log in with Windows 10 and all I see is desktop wallpaper and menu bar. I've checked the security settings, everything LogMeIn related is checked. Th...
Hi All!
The reason of that only the desktop wallpaper and menu bar is visible is that the LMIGUIAgent.app (the component that is responsible to record the screen) does not have effective Screen Recording permission in System Preferences -> Security & Privacy -> Privacy. The check box might be checked but due to a situation unhandled properly (by the OS) the previously granted permission is lost when some action/events happen (like fast user switching).
We identified the cause of the problem, implemented the fix and plan to release it soon.
