Forum Discussion
dac72
7 years agoActive Contributor
MacOS Catalina Support
Does the current version of LogMeIn Pro support MacOS Catalina?
Just upgraded to Catalina last night and I am able to remotely connect to the device device, however, I cannot manage it. When I connect to the device I just get any empty desktop image without any icon or ability to do anything with it.
Ok, I ran the uninstall script and completely removed logmein, downloaded it again and this time it comes up as the 64bit app version 4.1.7151.
Would be nice if LogMeIn was a little more clear about this!
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- iceman2857 years agoActive Contributor
Ok, we're talking about two different things then. I was talking about the client not the control panel. Glad that they at least acknowledge that the control panel doesn't work and that a new version is coming.
- craigvogel7 years agoActive Contributor
Not supported. The version mentioned in previous thread (4.1.7151) is not available via download from LogMeIn. Just got off with tech support. Here's the text from https://support.logmeininc.com/pro/faq/is-logmein-compatible-with-macos-catalina
"The current LogMeIn Control Panel is not supported with macOS Catalina.
Apple's new security features related to consent make it more difficult to create a compatible version of the host software. You can find out more information about macOS Catalina's new security features here.
A new version of the LogMeIn Control panel that supports macOS Catalina will be released soon."Fortunately, the guy on the phone revealed the actual fix:
1. system preferences/security & privacy/privacy
2. NEW ENTRY in Catalina called "Screen Recording"
3. add "bash" and "logmein" apps here and voila!
now v4.1.0.10593 from July works again! hope this helps...
- iceman2857 years agoActive Contributor
Craig, did you read this entire thread? LogMeIn is indeed supported under Catalina. I have it running right now. Read the thread you you'll find the solution that works.
- craigvogel7 years agoActive Contributor
FYI. Catalina is not currently supported by LogMeIn and this software version doesn't exist
- iceman2857 years agoActive Contributor
I can confirm that this resolved all issues with remote control. After applying the fix and upgrading to Catalina I was able to remote in and manage a machine.
- Roryknepp7 years agoActive Contributor
ive never used the client and had the 32bit version. i dont know if there is a 64bit one. i just deleted it since i never use it.
- dac727 years agoActive Contributor
I tried this solution and it also resolved my issue of not being able to remotely control my Mac. Thanks!
- iceman2857 years agoActive Contributor
What I guess was happening was since I had the 32bit version installed it was only checking on updates for the 32bit version and not checking for newer software overall. I am going to upgrade to Catalina tonight and give logmein a try and see if I get the same issues you are having and report back here my results.
- ahankins7 years agoActive Contributor
Glad it's showing up for you now! I agree, the process should be more seamless... it seems that an update is needed for more complete support of Catalina.
- iceman2857 years agoActive Contributor
Ok, I ran the uninstall script and completely removed logmein, downloaded it again and this time it comes up as the 64bit app version 4.1.7151.
Would be nice if LogMeIn was a little more clear about this!