Forum Discussion
dac72
7 years agoActive Contributor
MacOS Catalina Support
Does the current version of LogMeIn Pro support MacOS Catalina?
Just upgraded to Catalina last night and I am able to remotely connect to the device device, however, I cannot manage it. When I connect to the device I just get any empty desktop image without any icon or ability to do anything with it.
Ok, I ran the uninstall script and completely removed logmein, downloaded it again and this time it comes up as the 64bit app version 4.1.7151.
Would be nice if LogMeIn was a little more clear about this!
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- ahankins7 years agoActive ContributorAlso, maybe try uninstalling LogMein completely and reinstalling it if all else fails. That’s really strange.
- ahankins7 years agoActive Contributor
Interesting. First of all, you should be able to open the LogMein client app & select check for updates from the Application Menu... Get info on the App or go to About from the Application Menu to confirm. The versions shown in my screenshot are 64-bit and work under Catalina.
Personally, I didn't click the download arrow, I installed the client by selecting "Add Computer" at the top of the middle pane. I don't know why the software version would be different but maybe give that a try.
- iceman2857 years agoActive Contributor
Well, when I log into my logmein account and click the download arrow in the upper right I then click on the Mac Desktop App, that installs the LogMeIn client which is what I use. Is there a link to their 64 bit version that I am missing?
- ahankins7 years agoActive Contributor
Hmm... I'm not sure what you mean by Mac desktop app? I know of 2 Mac apps by LogMeIn that are sort of bundled together during an install. I use the LogMeIn Client app to sign to my account and remotely control other machines that have LogMein installed. The LogMein Control Panel app enables that machine to be controlled. Both of these Mac apps are 64-bit & work under Catalina for controlling other machines and being remotely controlled.
Does that make sense? If not, what does the app you are speaking of do that isn't covered by what I mentioned above?
- iceman2857 years agoActive Contributor
It looks like we are talking about two different applications, you do have a 64bit client however the latest available DL for the Mac Desktop App is still only 32bit.
- ahankins7 years agoActive Contributor
Yeah, I'm sure it's 64-bit. It works under Catalina (wouldn't be possible if it were 32-bit). Also Apple Sytem Profiler confirms... it's version 4.1.7151, check your version?
https://share.icloud.com/photos/0TGPXhJ1ng0h4_I0R4z8tobJw
I'm aware of what Full Disk Access permission does for certain apps, I just can't figure why LogMeIn would need this permission. Again, LogMeIn seems to work just fine without allowing this permission. It's either a bug or there may be a feature of LogMeIn that I do not use that would require this permission. But remote access doesn't seem to be affected by it.
- iceman2857 years agoActive Contributor
Ahankins, as far as I know, full disk access is just as it sounds, if checked it allows logmein full access to your local disk.
I have not upgraded to Catalina for the simple fact that I support hundreds of remote users and I can't afford to lose access to logmein.
You might want to check if your client is indeed 64bit by following the below steps from OSXdaily... I update my client yesterday and it's still reporting 32bit.
http://osxdaily.com/2018/03/06/find-32-bit-apps-mac/
Regards
- ahankins7 years agoActive Contributor
Do you know what effect enabling/disabling "Full Disk Access" has with LogMeIn? I left it unchecked but everything seems to work fine for me...
I do constantly get an error "The app cannot run simultaneously in two different sessions." When I attempt to launch the Control Panel from the menu bar. If i quit and relaunch the LogMein Control Panel, it works but after a reboot, this issue comes up again.
Also for those saying the LogMeIn Client app is not 64-bit, mine is & works fine under Catalina. I would try to reinstall from LogMein.com
- iceman2857 years agoActive Contributor
Ok, we use the Control Panel app as we support a few hundred remote PC's. Thanks, we'll just have to wait for LogMeIn to weigh in on the status of porting this to a full 64bit app.
- Roryknepp7 years agoActive ContributorI think Client is 32bit. so it needs an update. I don't use the client app on my iMac. since i log in from an ipad or iPhone.