Multi Monitor Option NOT Available on Toolbar

Hi acortes , welcome to the community.

When connected to a remote host that has multiple monitors, the Monitors button will be available on the remote control toolbar.

How were you able to connect your two monitors ? I have two monitors at home but how can i tell that they both are conected. 

My issue was that my host computer wasn't connected to two monitors.  Once I fixed that, the multiple monitors button appeared.  Hope this helps.

Hi franlaconti You should have the the client app downloaded and installed to connect to the host to have multi monitor available.

This article explains how to launch the client app and how to download it if it's not available.

 IT people did the set up.  How would I know if they installed the desktop client?

both PC's are using Windows

this is the first time I'm using the software.

franlaconti thanks for the further information, a few questions: 

• Have you installed the desktop client to connect to the host? 
• What Operating System are you using?   
• Is this the first time using the software? Was multi-monitor option available previously? 

Not exactly sure what you mean...

I have 2 monitors at work and 2 at home.  when I'm home the monitor option is not available on my toolbar.

Hi franlaconti welcome to the GoTo Community. 

Can you tell us more about the computer setup and what you are connecting to and from?

Note, there are instances where multi-monitor support is not available: 

• The Java and HTML remote control clients do not offer multiple monitor support.
• To get full support of all multi-monitor features, you must use HDMI, DVI, or VGA monitor cable. Other cable types may not offer all multi-monitor features.

MBotticelli  Is there any more information you can share, like the Pro version installed and hardware + OS set up?