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Forum Discussion

bobnewcomb's avatar
bobnewcomb
Visitor
6 years ago

Must continually reboot to allow remote access. What is wrong?

More often than not when trying to access my computers it will not connect. I must restart the control panel sometimes but usually have to reboot to get it to work. Is there a process that isn't runn...
AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

Hi Bob,

I'm not aware of a specific process that awaits the remote login commands, but I'm wondering a couple of things in your situation:

  1. Are the affected PCs being rebooted on a regular basis regardless of the Pro access status?
  2. Have you already attempted a re-install of the endpoint software on a problem PC to troubleshoot?