Forum Discussion
Not receiving password reset e-mail
Hi,
I'm trying to log into an old account but i don't receive the password reset e-mail. I've checked junk in case it has filtered into there but no luck. I've also checked with our IT but can't see why it wouldn't be coming through.
the account is marc.baker@acornintegrated.co.uk any help would be appreciated.
1 Reply
Hi Marc-Baker
You may want to create a case with Customer Support to confirm your ID and manually reset the password, considering the account has been inactive for some time: https://support.logmeininc.com/central/help/how-do-i-contact-support
