Not receiving password reset e-mail

Question

Hi,&nbsp;I'm trying to log into an old account but i don't receive&nbsp;the password reset e-mail. I've checked junk in case it has filtered into there but no luck. I've also checked with our IT but&nbsp; can't see why it wouldn't be coming through.&nbsp;the account is&nbsp;&nbsp;marc.baker@acornintegrated.co.uk&nbsp; any help would be appreciated.

ashc · Answer

Hi Marc-Baker

You may want to create a case with Customer Support to confirm your ID and manually reset the password, considering the account has been inactive for some time:&nbsp; https://support.logmeininc.com/central/help/how-do-i-contact-support&nbsp;

&nbsp;

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Not receiving password reset e-mail

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